❓ Help Centre

Frequently Asked Questions

Everything you need to know about 88pkr — from setting up your account and making deposits in PKR, to understanding bonus rollover, cricket betting markets and responsible gambling tools. Browse by category or scroll through all 24 questions below.

Popular Help Topics

The areas Pakistani users ask about most — jump straight to the section you need.

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Account & Registration

6 questions

Creating an account on 88pkr is straightforward. Click the registration button on the homepage, fill in your email address, choose a secure password, and provide your basic personal details including your full name, date of birth and city of residence. Once submitted, you will receive a verification email. Click the link to activate your account and you are ready to log in.

You must be at least 18 years old to register on 88pkr — or the higher minimum age required by the applicable operator or licence jurisdiction. Age verification is mandatory. We will ask you to submit a valid CNIC or passport before your first withdrawal is processed. Accounts found to belong to underage users are immediately closed and funds are handled in accordance with applicable rules.

Pakistani users can access the 88pkr registration page. However, online gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. 88pkr does not hold a licence issued by any Pakistani authority. You are solely responsible for verifying that your access to and use of the platform is lawful in your specific location before registering.

No. Each individual is permitted to hold one registered account on 88pkr. Creating duplicate or multiple accounts is a breach of our Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balance. If you believe a duplicate account has been created in your name without your consent, contact our support team immediately via live chat.

For KYC (Know Your Customer) verification on 88pkr, you will need to submit a valid government-issued photo identity document — a Pakistani CNIC or valid passport — alongside proof of your residential address such as a recent utility bill or bank statement. A selfie or liveness check photograph matching your identity document may also be required. All documents must be genuine, current and submitted through the platform's secure verification portal.

To reset your password, click the 'Forgot Password?' link on the login page. Enter the email address associated with your account and we will send a password reset link to that address. Click the link within the validity window, choose a new strong password, and confirm the change. If you do not receive the reset email within a few minutes, check your spam folder or contact our live chat support.

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Deposits & Withdrawals

5 questions

The payment methods available to you are displayed in your Account cashier at the time of deposit. For Pakistani users, familiar local payment channel names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for contextual familiarity only and do not imply those providers endorse or support gambling. Cryptocurrency options including BTC, ETH and USDT may also be available. Actual available methods are confirmed in your cashier.

The minimum deposit amount is displayed in your Account cashier at the time of deposit and may vary depending on the payment method you select. Illustrative figures referenced in promotional materials are examples only. All Account balances on 88pkr are denominated in Pakistani Rupees (PKR). Please check your cashier for the current minimum applicable to your chosen deposit method.

Withdrawal processing times vary depending on the payment method selected and whether your KYC verification is complete. Once approved internally, withdrawals are typically processed within one to five business days depending on the channel. Cryptocurrency withdrawals may be faster but are subject to network confirmation times. Your Account must be fully KYC-verified before any withdrawal request can be processed.

Withdrawals may be delayed for several reasons: your KYC verification may be incomplete or pending document review; you may have an active bonus with unsatisfied wagering requirements; your withdrawal request may have triggered a routine AML review; or additional identity verification may be required. Log into your Account to check the status and any pending action items, or contact our 24/7 live chat support team for a direct update.

Cryptocurrency deposit and withdrawal options may be available on 88pkr where supported. Accepted cryptocurrencies can include BTC, ETH and USDT. Please note that cryptocurrency values are volatile, PKR-equivalent amounts may change between initiation and completion of a transaction, and network fees apply. Users are responsible for verifying that cryptocurrency use is lawful under applicable Pakistani law before transacting.

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Games & How to Play

4 questions

88pkr covers a wide range of sports betting markets including cricket — with dedicated coverage of PSL, ICC T20 World Cup, bilateral Pakistan series and other international tournaments — as well as football, UFC/MMA, basketball and more. Live in-play betting is available on selected events. Market availability and odds vary by event. 88pkr has no affiliation with PCB, PSL, ICC or any sporting organisation.

Live in-play betting allows you to place bets on sporting events while they are in progress. Markets and odds update in real time as the match situation changes. For cricket, this includes ball-by-ball markets during PSL and ICC fixtures. Odds may shift rapidly and bets are subject to acceptance at the time of confirmation. Occasional delays in data transmission may affect live odds display — this is normal for in-play markets.

88pkr offers a broad selection of casino content including slot games with varied themes and formats, classic table games such as blackjack, roulette and baccarat, video poker, and a live dealer casino section featuring real dealers streamed in high definition. Game availability may vary based on your location and account status. All games are provided by licensed third-party software providers integrated into the 88pkr platform.

The live dealer casino at 88pkr features real human dealers running games like roulette, blackjack, baccarat and game shows in real time via high-definition video stream. You interact through an on-screen interface to place bets, and results are determined by the physical actions of the dealer. A stable internet connection is recommended for the best experience. Live dealer games are available around the clock.

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Bonuses & Promotions

4 questions

A welcome bonus is an introductory offer available to new 88pkr users upon registering and making their first deposit. The specific offer terms — including the bonus amount, minimum qualifying deposit, eligible games and wagering requirements — are set out in the promotion details at the time of registration. Always read the full bonus terms before claiming, as wagering requirements must be completed before bonus-derived winnings become withdrawable.

Wagering requirements — sometimes called rollover — specify the number of times you must stake a bonus amount before any winnings derived from it become eligible for withdrawal. For example, a 10x rollover on a PKR 5,000 bonus means you must place a total of PKR 50,000 in qualifying bets before withdrawing. Wagering requirements, qualifying games and time limits vary by promotion and are clearly stated in each offer's specific terms.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirement is fully completed within the promotion's validity period. You can always withdraw your own real-money balance (excluding bonus funds) subject to normal withdrawal conditions. If you prefer not to complete a wagering requirement, you may forfeit the bonus — contact our support team for assistance with this process.

Yes. All bonuses on 88pkr carry a validity period, which begins from the date the bonus is credited to your account. If the wagering requirement is not completed within this period, the bonus funds and any associated winnings will expire and be removed from your account without compensation. The validity period for each offer is clearly stated in the promotion's specific terms and conditions.

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Security & Responsible Gambling

5 questions

88pkr applies industry-standard security measures to protect your personal and financial data. All data in transit is encrypted using SSL/TLS. Passwords are stored in hashed form — never in plain text. Access to personal data is restricted to authorised personnel on a strict need-to-know basis. We conduct regular security assessments. For full details on our data handling practices, please review our Privacy Policy.

You can set deposit limits, loss limits and session time limits directly from the Responsible Gambling section of your Account settings. Choose daily, weekly or monthly PKR-denominated caps. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period to prevent impulsive changes. These tools are always available and we encourage all users to set limits that reflect their personal financial situation.

To activate self-exclusion, log into your account, navigate to Account Settings and select the Responsible Gambling section. Choose your exclusion duration — ranging from one month to permanent closure. Self-exclusion takes effect immediately, suspending all account access, deposits and marketing communications. The exclusion cannot be reversed before the chosen period expires, even if you contact support. If you need help activating it, our 24/7 live chat team can assist immediately.

If you believe gambling is causing financial, emotional or personal harm, act now. Log into your 88pkr account and activate self-exclusion via Account Settings, or contact our 24/7 live chat support and ask to have your account suspended immediately. We also recommend reaching out to international support organisations such as GamCare or Gamblers Anonymous — search for them online to access free, confidential help. There is no judgment in asking for support.

The fastest way to reach 88pkr support is via the live chat feature available directly on the platform, 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. Support is provided in English as standard; Urdu language assistance is available on request. We aim to respond to all email enquiries within five business days. For urgent matters such as account security or self-exclusion, please use live chat.

Still Have Questions?

Our live chat support team is available around the clock — 24 hours a day, 7 days a week — to help with anything not covered here. Or head back to the 88pkr homepage to explore what's on offer.